FREQUENTLY ASKED QUESTIONS
•What is the difference between a medical spa and a traditional day spa?
•What payment methods do you accept?
•Do you require a deposit for scheduling an appointment?
•What is your cancellation policy?
•What is your age requirement?
•What are your hours of operation and scheduling appointment hours?
•What are the benefits of non-surgical cosmetic treatments?
•Are the results of non-surgical cosmetic treatments permanent?
•Do these treatments work?
•Are these treatments expensive?
•Who can inject BOTOX®/Dysport® and dermal fillers in Florida?
What is the difference between a medical spa and a traditional day spa?
Traditional day spas offer relaxing, luxurious treatments that help you maintain healthy skin. In contrast, our medical spa treatments actually provide medical benefits through the treatment of cosmetic problems like aging skin through the use of wrinkle relaxers and dermal filler treatments. We specialize in anti-aging treatments to include BOTOX®, Dysport®, a variety of hyaluronic acid (HA) dermal fillers and Radiesse®. Medical providers perform all skin enhancements and anti-aging procedures for Platinum Aesthetics Mobile MedSpa. Men and women alike can realize the many benefits of non-surgical skin enhancements that go far beyond what is offered at standard day spas.
What payment methods do you accept?
We accept Cash, Visa, MasterCard, Discover and American Express as payment. Platinum Aesthetics Mobile MedSpa does not currently accept checks. All deposits/fees are required at the time of scheduling and can be made online or via telephone at 954.300.5371. The remaining treatment balance can be made at the time of treatment with our Medical Providers. Gratuity is not accepted for Medical Spa Services; however, it is customary to give 15% to 20% gratuity to the Massage Therapist if you are satisfied with the service received. All prices, services, and policies are subject to change without notice. For further information regarding our payment policies, please see our Platinum Policies or contact us directly at 954.300.5371.
Do you require a deposit for scheduling an appointment?
Due to the convenience of our mobile medical treatments, we do require a deposit and/or fee upon scheduling an appointment. Deposit amounts vary between $100-$300 based on the treatment and service scheduled.
• Group Consultation – $100 deposit per person
• Private Consultation – $150 deposit
• In-Home or Office Treatment Appointment – $200 deposit
• Facial Rejuvenation Party – $300 deposit
• Chair Massage Services – Full balance paid at time of scheduling
What is your cancellation policy?
Your appointment is reserved exclusively for you. We understand that occasionally you may have to cancel an appointment with us. As a courtesy, you will receive a confirmation call or email 24-48 hours prior to your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 48 hours advance notice of cancellation for all scheduled Consultations and In-Home or Office Treatments. If less than 48 hours is given, the deposit will not be refunded. All Facial Rejuvenation Parties and Chair Massage Services require a 7 day notice of cancellation. If less than 7 days is given, the deposit/fee will not be refunded. This courtesy enables us to compensate our Medical Providers for their time, and maintains a higher availability of our time for you as well as all of our clients.
All appointments including Private or Group mobile Consultations and In-Home and Office Treatments will be automatically cancelled if the appropriate deposit required is not secured 48 hours in advance through our website or via telephone. All Facial Rejuvenation Parties and additional event Chair Massage Services will be automatically cancelled if the appropriate deposit/fee required is not secured 7 days in advance through our website or via telephone.
Due to the nature of our convenient mobile medical services, any appointments cancelled with less than 48 hours notice (Consultations & In-Home and Office Treatments) or less than a 7-day notice (Facial Rejuvenation Parties and additional event Chair Massage Services) will forfeit the full deposit fee.
Please see our Cancellation/Reschedule, Late and No Show Policy under Platinum Policies.
All clients must be 18 years of age or older to receive any of the treatments that we currently offer.
What are your hours of operation and scheduling appointment hours?
Hours of Operation: By Appointment Only
Scheduling Appointment Hours:
Monday – Friday: 9:00am to 5:00pm
What are the benefits of non-surgical cosmetic treatments?
Non-surgical cosmetic treatments do not come with the same risks as surgery and have minimal side effects. Non-surgical cosmetic treatments have minimal discomfort and have little to no downtime. Additionally, they are more affordable than cosmetic surgical procedures.
Are the results of non-surgical cosmetic treatments permanent?
The results of the cosmetic treatments offered by Platinum Aesthetics Mobile MedSpa can last anywhere from three months to one year, depending on the type of treatment you receive.
Every treatment we provide is backed by published research and has been selected to produce maximum results. We use medical-grade products that are not available over the counter. Here’s a closer look at what each of our treatments can do for you:
• Botox®/Dysport® are virtually painless and remarkably effective in reducing wrinkles in between your eyebrows, forehead, and around your eyes.
• Fillers like Juvederm®, Restylane®, Belotero Balance®, Perlane®, and Radiesse® nearly immediately soften deep-set wrinkles, restore facial volume, and plump lips.
Are these treatments expensive?
All treatments offered are performed by medical providers utilizing medical-grade FDA approved products. When comparing to over-the-counter products and services, you will find our procedures offer superior results and individualized treatment – making it a worthwhile investment for you. The results from our treatments are simply unparalleled – and can’t be done with non-medical products. We aim to stay competitive in the industry and offer discounts and specials throughout the year. We offer special pricing for Facial Rejuvenation Parties and our Platinum Loyalty Rewards Program is the easiest way to earn $200 towards any treatment. Read more about our Platinum Loyalty Rewards Program under Platinum Policies.
Who can inject BOTOX®/Dysport® and dermal fillers in Florida?
In the state of Florida, only a licensed medical doctor, a nurse practitioner (ARNP) or a physician assistant (PA) can inject BOTOX®, Dysport® and any dermal fillers. All of Platinum Aesthetics Mobile MedSpa’s medical providers are licensed to inject in the state of Florida.
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