We ask that you consider our policies not as restrictions but as indispensable rules, which allows us to provide the highest standards of service in customized cosmetic treatments for each and every one of our clients. With regard to appointment cancellation/reschedule fees, these are unfortunately necessary due to our convenient mobile services and the valuable time allocated to our clients when they make appointments. A credit card deposit is required to schedule all medical spa services. All deposits or fees can be paid online or via telephone at 954.300.5371. Please make yourself aware of our company policies and procedures described below.
APPOINTMENTS
To schedule an appointment please contact us directly by calling 954.300.5371, fill out our Contact Form online, or request an appointment date and treatment via email at info@platinummobilemedspa.com. Upon scheduling your appointment, clients will be asked to provide a credit card for the appropriate deposit or fee amount (determined by the service booked) to guarantee the appointment. Currently, we do not accept appointments online and we are unable to book, change or cancel appointments online.
We also recommend that you schedule future appointments in advance to ensure your preferred date and time is available as nights and Saturdays are the most requested times.
As a courtesy all scheduled appointments will be confirmed by our staff via telephone or email 24-48 hours prior to your appointment.
Payment in full for all treatments is required at the time of service and is non-refundable. You may request a price quote before your treatment. We request a 48-hour notice of cancellation for all scheduled Consultations and In-Home and Office Treatments. If less than 48 hours is given, the deposit will not be refunded.
We request a 7-day notice of cancellation for all scheduled Facial Rejuvenation Parties and Chair Massage Services. If less than 7 days is given, the deposit and/or fees will not be refunded.
“Special” Facial Rejuvenation Package pricing does not apply if the minimum number of areas injected per package is not met. The initial $300 deposit will be refunded 2-3 business days after your Facial Rejuvenation Party provided the package originally booked equals the actual number of treatment areas injected. Any unpaid balance(s) will result in the appropriate amount owed, which will be deducted from the initial $300 deposit.
By scheduling an appointment is your acceptance of all of our policies including our cancellation policy.
CONFIDENTIALITY
All clients of Platinum Aesthetics Mobile MedSpa may be assured of complete confidentiality regarding all aspects of their treatments and services.
GENERAL POLICIES
All prices, services and policies are subject to change without notice. Scheduling an appointment is your acceptance of all of our policies including our cancellation/reschedule policy. We will NOT share your email address or any other information with any 3rd parties.
SCHEDULING APPOINTMENT HOURS AND HOURS OF OPERATION
Monday – Friday 9:00am-5:00pm
HOURS OF OPERATION
By Appointment Only
Medical Spa services are available by appointment only. We would encourage you to schedule two weeks in advance if possible to reserve the most convenient time for your schedule. We will always do our best to accommodate any last minute requests. Scheduling appointment hours are Monday through Friday 9:00am-5:00pm.
FIRST APPOINTMENT
As a mobile Medical Spa, we require new clients to fill out a Medical History Form, appropriate Consent Forms and Pre and Post Care Instructions. Please ensure you have printed and filled out all the appropriate Consent Forms in their entirety, prior to our Medical Provider’s arrival. Every client receiving a consultation and/or any treatment will need to fill out all forms pertaining to the specific treatment needs. These will need to be completed and reviewed with you prior to any treatment services being performed. Please read and fill out the Pre-Treatment Instructions prior to your first appointment as well.
DEPOSITS
The following deposit fees are due at the time of scheduling:
• Group Consultation – $100 deposit per person
• Private Consultation – $150 deposit
• In-Home or Office Treatment Appointment – $200 deposit
• Facial Rejuvenation Party – $300 deposit
• Chair Massage Services – Full balance paid at time of scheduling
CANCELLATION/RESCHEDULE, LATE AND NO SHOW POLICY
Due to the nature of our convenient mobile medical services, any appointments cancelled with less than 48 hours notice (Consultations & In-Home and Office Treatments) or less than a 7-day notice (Facial Rejuvenation Parties and additional event Chair Massage Services) will forfeit the full deposit fee.
CANCELLATION POLICY
Your appointment is reserved exclusively for you. We understand that occasionally you may have to cancel an appointment with us. As a courtesy you will receive a confirmation call or email 24-48 hours prior to your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 48 hours advance notice of cancellation for all scheduled Consultations and In-Home or Office Treatments. If less than 48 hours is given, the deposit will not be refunded. All Facial Rejuvenation Parties and Chair Massage Services require a 7-day notice of cancellation. If less than 7 days is given, the deposit/fee will not be refunded. This courtesy enables us to compensate our Medical Providers for their time, and maintains a higher availability of our time for you as well as all of our clients.
All appointments including Private or Group mobile Consultations and In-Home and Office Treatments will be automatically cancelled if the appropriate deposit required is not secured 48 hours in advance through our website or via telephone. All Facial Rejuvenation Parties and additional event Chair Massage Services will be automatically cancelled if the appropriate deposit/fee required is not secured 7 days in advance through our website or via telephone. All payments can be made through our website or we can be reached at 954.300.5371.
RESCHEDULE POLICY
Clients who book a private ($150 deposit) or group ($100 deposit per person) mobile Consultation and cannot keep their scheduled appointment can reschedule or will be refunded the appropriate deposit provided at least a 48-hour notice is given. Notices to reschedule a Consultation less than 48 hours in advance will result in a non-refundable $100.00 deposit fee. An additional deposit (based on our deposit fees per service) will need to be secured for $100 total prior to rescheduling the next treatment.
Clients who book an In-Home or Office Treatment ($200 deposit) and cannot keep their scheduled appointment can reschedule or will be refunded the deposit of $200 provided at least a 48-hour notice is given. Notices to reschedule an In-Home or Office Treatment less than 48 hours in advance will result in a non-refundable $100.00 deposit fee. An additional deposit will need to be secured for an additional $100, totaling $200, prior to rescheduling the next treatment.
Clients who book a Facial Rejuvenation Party ($300 deposit) and cannot keep their scheduled party appointment can reschedule or will be refunded the deposit of $300 provided at least a 7 day notice is given. Notices to reschedule a Facial Rejuvenation Party less than 7 days in advance will result in a non-refundable $300.00 deposit fee. An additional $300 deposit will need to be secured prior to rescheduling the party.
Clients who book additional event Chair Massage Services (Balance paid in full at time of scheduling) and cannot keep their scheduled appointment can reschedule or will be refunded the full balance provided at least a 7 day notice is given. Notices to reschedule additional event Chair Massage Services less than 7 days in advance will result in the non-refundable balance paid at time of scheduling.
Our scheduling is designed to permit the correct amount of time to complete your treatment. A late arrival will deprive you of necessary treatment time. In fairness to all of our clients, your treatment must end at the scheduled time so we can make it to the next client’s appointment on time without delaying or inconveniencing the next client’s services. You will not receive an extension of services and will be responsible for full service fees. Your service time includes the scheduled service or treatment. If you are not able to be on time we will do our best to complete as much of your treatment as possible when you arrive. With some treatments, it may be necessary to reschedule your appointment 48 hours in advance if you are unsure that you will be available at your scheduled appointment time.
NO SHOW POLICY
Any no show appointments (where our Medical Provider arrives to your home or office) where you are not available for your scheduled mobile Consultation, In-Home or Office Treatment, Facial Rejuvenation Party or Chair Massage Services will result in the appropriate non-refundable deposit fee.
We understand life happens but we also appreciate your cooperation. Last minute changes to appointments will be honored only if the service time is available and other clients will not be inconvenienced.
MOBILE CONSULTATION FEE
Platinum Aesthetics Mobile MedSpa reserves the right to charge $100-$150 for a private or group mobile consultation for any procedure. This amount is available toward credit for any service if used within 2 months of the consultation. The mobile consultation fee is non-refundable once you have met with one of our Medical Providers.
PAYMENTS
We accept Cash, Visa, MasterCard, Discover, and American Express as payment. All deposits/fees are required at the time of scheduling via telephone or online. The remaining treatment balance can be made at the time of treatment with our Medical Providers.
SPECIAL CONDITIONS
Your comfort and well-being are very important to us. Please notify us at 954.300.5371 if you are pregnant or trying to get pregnant. We will need to reschedule your appointment. Also, if you have a lot of herpes zoster or herpes simplex outbreaks, a filler injection could trigger a flare-up. If you have several herpes outbreaks a year, we recommend you take an antiviral medicine before having a filler injection. Please call 954.300.5371 to have us call in a prescription for you prior to treatment. Please see our Pre & Post Care Instructions for more information.
AGE REQUIREMENT
All clients must be 18 years of age or older to receive any of the treatments that we currently offer.
PRICES SUBJECT TO CHANGE
We are constantly expanding our services to bring you the latest and greatest in the world of anti-aging products and treatments. Although we make every effort to keep our website updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
CLIENTS RIGHT TO KNOW
We strive to exceed our client’s individual needs. We believe that advising our clients of the treatments best suited for them is as essential as the services we perform. Therefore, our client’s right to know policy advises each client on the products and treatments best suited for the client to maximize the benefits of their service.
MEDICAL PROVIDERS
While we will make every effort to meet your requested appointment date and time, we cannot always guarantee a specific medical provider on the date and time you are requesting. All our Medical Providers are licensed and certified in all the medical injectable treatments we offer.
PLATINUM LOYALTY REWARDS PROGRAM
Once you have had 6 mobile appointments with treatments totaling $200 or more each time, you will receive $200 in Platinum Loyalty Rewards good towards any treatment with no expiration date! $200 Platinum Loyalty Reward Cards are transferable and make the perfect gift to share with your friends and family! Please see the details of our Platinum Loyalty Rewards Program for more information.
CLIENT & BUSINESS CONTACTS REFERRAL PROGRAMS
For every 10 clients you refer to us who receive $200 worth of treatment, you will receive $200 in Platinum Loyalty Rewards to be used toward any treatment with no expiration date! Each referral must let us know prior to their first appointment that you referred them. *Not applicable to Host/Organizer of Facial Rejuvenation Parties* Please see the details of our Platinum Loyalty Rewards Program.
GRATUITY
Gratuity is not accepted for Medical Spa Services; however, it is customary to give a 15% to 20% gratuity to the Massage Therapist if you are satisfied with the service received.
REFUND POLICY
All sales are final. There are no refunds on services rendered.
